Resident Portal website GDPR Privacy Notice



This GDPR privacy notice applies to the Resident Portal website and sets out how your personal information is protected.

The Council is committed to ensuring that your privacy is protected. If you have provided any of your personal information to us, you can rest assured that it will only be used in accordance with this privacy notice.

We may change this notice occasionally to make sure we comply with the latest regulations and that your data remains protected. You should check this page occasionally to ensure that you are happy with any changes.

The date of this version of the notice is 01 July 2020.


Your Information


Certain elements of services you can request through this website require us to collect and process your personal information in order to respond to your service request or report. All the personal information we collect is via this website. It is not mandatory that you provide all this information and the information we may collect is:

Name, address, email address, telephone and mobile phone number.


What we do with the information, our legal basis for processing your personal data


We require this information to provide you with the service(s) you choose from this website, the processing of which we carry out on a lawful basis as part of the Public Task provided by your council.

We will not share your data with third parties or use your personal data for any marketing purposes.




We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.




The following processors and sub-processors are used for this service:

Whitespace Work Software

4D Data Centres

Amazon Web Services


Controlling your personal information


We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to the Data Protection Officer at your council.