Resident Portal Website Accessibility Statement

Using this website

This website is provided by the Council and this statement covers the Resident Portal website. We want as many people as possible to be able to use this website. For example, that means you should be able to:

·         change colours, contrast levels and fonts;

·         zoom in up to 300% without the text spilling off the screen;

·         navigate the website using just a keyboard;

·         navigate the website using speech recognition software; and

·         listen to the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet [] has advice on making your device easier to use if you have a disability.


Technical information about this website’s accessibility

The Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status: This website is Fully Compliant on Microsoft Edge browser with the Web Content Accessibility Guidelines version 2.1 AA standard, and Partially Compliant on other browsers and due to the non-compliances listed below.


How accessible this website is

We know some parts of this website are not fully accessible:

·         when using a screen reader with Internet Explorer and some mobile device browsers:

              error messages due to non-completion of mandatory fields are not narrated.

·         when using a screen reader with the Chrome browser the keyboard navigation of drop-down list selectors is impaired by the narration tool.

·         when using a screen reader with the Chrome browser and some mobile device browsers:

              the calendar date look-ups do not narrate.

              user is not informed by the narration of search results.


What to do if you can’t access parts of this website

If you need information on this website in a different format you should contact the Council directly.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations then let the Council know.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). []


How we tested this website

This website was last tested in June 2020. The test was carried out by Whitespace Work Software Ltd and all pages and all content were tested.


This statement was prepared on 16/07/2020. This statement was last updated on 01/07/2021.